VIP Chauffeur Service

Absolute confidentiality—it’s contractual, not just promised. Our drivers sign NDAs before they work on VIP assignments and understand discretion is fundamental to this level of chauffeur service. No photos of passengers under any circumstances. No social media posts hinting at who they’ve driven or where. No conversations with press or media regardless of what’s offered—and yes, tabloid journalists have tried offering money for information. The answer is always no.

No discussing passenger identities or destinations with anyone—including other passengers, other drivers, family members, or friends. What happens in the car stays confidential. Breach of confidentiality means instant contract termination without reference, and we’ve never had to enforce that because our VIP drivers understand the seriousness. They’re selected partly because they already understand privacy matters before we train them.

We don’t name-drop. We don’t hint. We don’t post suggestive photos of vehicles outside event venues. If you’re a celebrity, diplomat, or high-profile guest using our service, nobody will ever know from us. Period. That’s not marketing—it’s the core product. When discretion fails, VIP transport fails. We’ve built our reputation on never having that conversation about “remember when we drove X and they…”—because we don’t have those conversations.

Yes, we’ve handled red carpet arrivals for Goodwood Festival of Speed, Goodwood Revival, Royal Ascot, London film premieres, charity galas, and private high-profile functions. These aren’t standard drop-offs—they’re choreographed arrivals where positioning, timing, and door service all matter. We coordinate directly with event organisers regarding arrival slots, where to position for photographers and press, and how the arrival sequence works. Some events want vehicles arriving at precise intervals; others have holding areas before the red carpet moment.

We handle professional door service—opening at the right moment, not blocking photographers, staying invisible while being precisely where needed. If you’re arriving with partners, family, or security, we coordinate that smooth exit from vehicle to carpet. Afterward, when you’re ready to leave, we manage extraction—which often means positioning away from departing crowds or waiting until the main press pack has moved on.

If there are specific PR requirements, brief us beforehand and we’ll coordinate accordingly. Sometimes arrivals need timing for maximum press coverage; sometimes they need managing to avoid certain photographers. We understand these arrivals are choreographed performances, not random transport. The vehicle, positioning, timing—it all contributes to how the arrival looks and functions. Get it wrong and you’ve compromised the entire event entrance. We’ve done enough not to get it wrong.

Mercedes S-Class LWB exclusively. Every VIP journey uses the same vehicle standard—no fleet roulette where you might get an S-Class or might get something else. Privacy glass as standard equipment, heated reclining rear seats for comfort, climate control, phone charging facilities. All vehicles under five years old, immaculately maintained, and professionally valeted between every job. You won’t smell the previous passenger’s cologne or find crisp packets stuffed in the door pocket.

Critically, our vehicles are unmarked—no company branding, logos, or livery that attracts attention or identifies you as being in a chauffeur service. The S-Class provides anonymity while maintaining appropriate quality for high-profile passengers. It’s recognisably premium without being conspicuous. A Rolls-Royce announces “look at me”; an unmarked S-Class lets you travel without broadcasting your presence.

If you specifically require ultra-luxury vehicles like Rolls-Royce, Bentley, or Maybach, we’re honest that we don’t operate those. Our focus is discreet, reliable S-Class transport that protects privacy first and provides luxury second. For VIP work, we’ve found that anonymity matters more than brand prestige—clients choose us because they want to travel invisibly, not make statements. If your requirements demand those ultra-luxury marques, we’re not the right fit and we’ll tell you that directly rather than disappointing you at pickup.

Yes, frequently. We monitor both commercial flights and private aviation, coordinate with FBOs (Fixed Base Operators) at private terminals, and understand security protocols at executive aviation facilities. Farnborough, Bournemouth Airport’s private terminal, Southampton, and London private aviation facilities are regular runs for our VIP service. These pickups work differently from commercial airport arrivals—smaller terminals, direct airside access in some cases, different security clearances required.

Timing flexibility is built into private jet pickups because private aviation schedules change constantly. Weather delays, air traffic slot changes, passenger schedule adjustments, earlier-than-expected arrivals—it all happens. We adapt accordingly without needing constant communication from you or your flight crew. If your jet lands an hour early or two hours late, we adjust automatically through flight tracking and direct coordination with the FBO handling your aircraft.

Clearance for FBO pickup areas is arranged in advance where required. Some private terminals need vehicle registration details and driver names submitted beforehand for security access. We handle that administrative side so you’re not dealing with clearance paperwork when you’d rather be focusing on your journey or business. The goal is you walk off your aircraft, your vehicle is positioned correctly, and you’re mobile within minutes—not standing around while we navigate unfamiliar terminal procedures. We’ve done this enough that the private aviation side runs as smoothly as our commercial airport work.

The quote we provide includes all journey costs from start to finish: fuel, driver time, vehicle, congestion charges (central London), ULEZ fees for London journeys, and meet and greet service at airports or private terminals. Comprehensive insurance coverage is standard. Flight monitoring for airport pickups. That’s all included in the price quoted—no itemised additions or surprise charges appearing afterward.

Additional costs only apply to genuine extras beyond the standard journey scope: waiting time beyond the first 15 complimentary minutes costs £30 per hour (though VIP bookings often include extended waiting time as standard when we know schedules are uncertain). Additional stops en route beyond the booked pickup and destination are £10 per stop. Airport parking if we need to enter short-stay car parks rather than using free waiting areas—typically £10-25, passed on at cost without markup.

Critically, no surge pricing during major events. Royal Ascot, Goodwood Festival, London Fashion Week—our rates remain fixed even when demand spikes dramatically and other services triple their prices. Fixed price guarantee means the price agreed at booking is the price charged, regardless of traffic delays, route changes, or timing adjustments. For VIP bookings, if your schedule changes and the journey takes longer, we don’t start adding fees because you’re running late. The predictability matters—you know the cost upfront without worrying about variable charges appearing later.

Pay your driver directly at journey completion—cash or all major credit and debit cards accepted. Simple, immediate, done. However, we understand VIP transport often requires different payment structures. For management companies, PA offices, agents, or situations where direct payment isn’t appropriate or desirable, we offer flexible invoice arrangements.

Payment can be made via bank transfer to invoices sent to management offices, accounting departments, or representatives rather than the passenger directly. Many high-profile clients prefer not handling payment transactions themselves—everything goes through their management infrastructure. We work within whatever payment structure you’ve established. Corporate terms with 30-day payment available for approved accounts, which works well for celebrities, executives, or diplomatic missions using our services regularly.

We’re deliberately flexible about payment because VIP situations often require working through layers of representatives rather than passengers handling transactions themselves. If you need invoices sent to your business manager in Los Angeles while you’re being driven in Dorset, that’s fine. If payment needs processing through a production company, diplomatic mission, or corporate entity, we accommodate that. The goal is removing friction from the payment process so you’re not dealing with transaction details when you’d rather be focusing on your actual work or engagements.

Absolutely. Last-minute schedule changes, urgent requirements, early morning or late-night calls—VIP bookings receive priority response over standard bookings. We operate 24/7 for advance reservations, but we understand high-profile schedules change rapidly and “advance booking” sometimes means “I need a car in 90 minutes because plans just changed completely.”

Ring us directly on 07305 432515 rather than using online booking forms, and we’ll accommodate where physically possible. If we have a vehicle and driver available, we’ll mobilise them. If your schedule changes while you’re already travelling—extending the journey, adding stops, changing the destination entirely—we adjust in real-time without bureaucratic approval processes or system constraints.

If we’re genuinely unable to help at short notice because all vehicles are committed to other jobs, we’ll tell you that immediately and honestly rather than making promises we can’t keep or leaving you hanging while we “check availability.” But we’ll genuinely try to make it work, including asking other clients if they can reschedule to accommodate urgent VIP requirements—because we understand that when a film premiere moves its timing or a diplomatic meeting runs over, you need transport solutions now, not apologies about advance booking policies.

VIP situations often require flexibility that standard chauffeur booking systems simply can’t provide. Our advantage is we’re small enough to be genuinely flexible rather than trapped in rigid scheduling systems. That responsiveness is partly why high-profile clients use us instead of larger corporate chauffeur operations.

If you’re travelling with security personnel or have specific security protocols, brief us when booking and we’ll coordinate appropriately. Our drivers understand professional security requirements—they follow instructions regarding routes and positioning, don’t ask questions about security procedures, and stay out of the way while remaining precisely where they’re needed. If your security team specifies “use this route, not that one” or “position here, not there,” our drivers comply without debate.

For diplomatic transport, we meet government security standards and can provide documentation as required: driver background checks, vehicle insurance certificates, licensing compliance, company registration details. Some diplomatic missions require this documentation submitted in advance; we handle that administrative process so you’re not chasing paperwork when you should be preparing for official functions.

Our drivers understand working around close protection officers. If you have a security detail travelling with you or in a follow vehicle, we coordinate movements, timing, and positioning. They know when to open doors and when to let security personnel handle that. They understand that certain passengers will have security making decisions about routes, stops, and procedures—the driver’s job is executing instructions, not questioning them.

However, if you need security-vetted drivers for particularly sensitive situations—SC clearance, government-level vetting, specialised counter-surveillance training—discuss those requirements directly. We’ll advise honestly on what we can accommodate versus what requires specialist security transport operators with higher-level clearances than standard chauffeur services provide. For most VIP and diplomatic transport, our service level is appropriate. For genuinely high-risk security situations, you might need operators with capabilities beyond our scope, and we’ll tell you that rather than overstating our security credentials.